CARRERS

Medical Receptionist

Overview

This role will be one of the first points of contact for our patients contacting LivingCare Group. We require an individual who is actively able to multi-task and maintain the highest customer service standards.

This role is responsible for the meeting, greeting, and processing our patients at our clinic this includes any follow up and patient correspondence in what can be a busy environment.

You will treat our patients as individuals showing the greatest respect, humility, compassion and warmth.

We want dedicated individuals who are keen to put our patients at the heart of everything we do.

LivingCare Group are rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our private and NHS provision.

This role may require some ad-hoc work in our other Leeds sites.

Responsibility

  • Completing check in duties
  • Managing post clinic administration
  • Making onward referrals where required
  • Responding to enquiries over email
  • Managing patient booking follow up from clinics
  • Ensuring patient satisfaction
  • Admin related to patient appointments
  • Entering and fulfilling all SystmOne requirements
  • Ensuring all processes are completed for patients booking appointments with LivingCare
  • Keeping track on waiting times and escalating where appropriate
  • Any responsibility within the customer service function.

Requirements

  • Experience of clinical administration
  • IT literate
  • Able to multi task
  • Has a patient focus
  • Caring and empathetic approach
  • Team worker
  • Considerate
  • Understanding of the NHS and health is desirable
  • Quick learner

Educational Qualification

1+ Years Experience

Experience:

1+ Years Experience

Location:

Leeds, West Yorkshire

Working Days:

Mon - Sat

Salary:

£11.44/Hour

Job Type:

01 Open Roles

Open Roles:

Full Time

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