CARRERS
- This role will be the first point of contact for all customers contacting the LivingCareGroup in relation to our private and / or swabbing services.
- We require an individual who is actively able to multi-task, work under pressure and maintain the highest customer service standards.
- This role is responsible for ensuring a prompt and professional service to all enquiries made via Facebook, email, live chat or telephone.
- You will respond to general enquiries, including facilitation of any booking enquiries.
- You will work closely with the rest of the operational team to ensure clear lines of communication and service delivery are provided in line with customer expectations.
Managing the online and telephone booking of swabbing services across the region
• Managing waiting times and escalating where appropriate
• Ensuring delivery of company KPIs
• Making onward referrals where required
• Responding to enquiries over email, Facebook, live chat and telephone
• Ensuring excellent customer satisfaction
• Recording customer details on the appropriate database as required
• Ensuring all processes are completed for customers booking appointments with LivingCare
• Keeping track on waiting times and escalating where appropriate
• Any responsibility within the customer service function.
Thorpe Park Head Office
To help us deal with your enquiry more quickly, please make sure you provide the following information where possible:
- The name of the clinic you are enquiring about
- If you are enquiring about NHS or private services
- Any other information that you think will help our team direct your enquiry to the right person
Nothing other than excellent customer service.
Customer
23
June 2024
Rated 4.7/5 from 2,244 Reviews
